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How do I return an item?
When will my order be processed?
Is it safe to order online?
Placing an Order Online?
When will I receive my order?
How do I purchase products?
Q: How do I return an item?
A:
1. The return must be made within 45 days of receipt. You must obtain a RA number before returning a product. You must also enclose your original receipt and indicate the reason you are returning it. This information helps us to prevent any future disappointments. The product cannot be used. Return applies only to new items without any use. All bats must be in original packaging.
2. Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by money order, we will mail you a refund. Please allow 14 days after our receipt for processing your credit or mailing your refund.
Returned items are subject to a 15% restocking fee.
Q: When will my order be processed?
A:
Orders are processed the same day if we receive the order by 12 PST. If you received after 12 PST the product will ship the following business day. All orders submitted after business hours on Friday are processed on Monday.
Q: Is it safe to order online?
A:
Absolutely! When you use your credit card to shop at Softball Baseball World, your transaction is secure with Digicert Securites. Your privacy is protected. Our servers use the most advanced encryption technology that safeguards your personal information.
Q: Placing an Order Online?
A:
Online ordering is available 24-hours every day and is the fastest way to have our products shipped to you!
Follow these three easy steps to order:
1. Choose the product(s) you want to order by placing the item(s) into your shopping cart then indicate the quantity for each.
2. Choose the credit card you want to use (Visa, MasterCard, Discover, or American Express)
3. Provide a shipping address and phone number for your delivery destination. After the order is submitted you will be emailed a confirmation receipt please keep this for your records.
Q: When will I receive my order?
A:
We ship with UPS for all domestic shipments and US Postal Service for all international shipments, so please refer to the map below to determine the number of business days it will take for you to receive your order. Please note that UPS does not deliver on weekends unless specifically requested so do not count Saturday or Sunday as a day in the zone chart below.
Q: How do I purchase products?
A:
Softball Baseball World has made it easy for you to purchase products.
1. Use your credit card directly on our secure web site.
2. Mail us your order with a money order to:
Softball Baseball World
8745 Pathfinder
Orangevale, CA. 95662
To order by mail, simply place the items you want into your cart, and then print the page. The available shipping methods will be listed at the bottom of the cart. Circle which method you prefer, and send in a money order for the full amount of the order (including shipping). Make sure to include your name, address, and phone number where we can reach you if we have any questions. We will ship your order out generally within one to two business days of receiving your payment.
3. Phone in your order by calling 916-296-3728 if outside the U.S.)
4. Pay with PayPal by sending the total amount for your order here:
sales@softballbaseballworld.com
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